FAQs

All products are sent from the UK.

Log in to Your Account: log in using your store's owner credentials. Access Your Admin: Once you're logged in, you will be taken to your admin dashboard. Go to Settings: In the left-hand sidebar, click on "Settings." Select Billing: Under the "Settings" menu, select "Billing." Edit Billing Address: On the Billing page, you will see your current billing address. Click the "Edit" button next to the billing address. Update Your Billing Address: A form will appear where you can update your billing address. Make the necessary changes to your address, including street, city, postal code, and country. Save Changes: After making the desired changes, click the "Save" button to update your billing address. Confirm Changes: you may be asked to confirm the changes you've made. Review the updated billing address to ensure accuracy. Complete the Process: Follow any additional on-screen instructions, if required, to confirm the changes. Your billing address should now be updated in your account. Please make sure the information is accurate to ensure seamless billing and order processing. If you encounter any issues or have specific concerns about your billing address, you can reach out to our support for assistance. Remember that it's crucial to keep your billing address up to date to ensure that your account is billed correctly and to avoid any potential payment issues.

If you're unable to log into your account, several reasons could be causing this issue. Here are some common troubleshooting steps to help you regain access to your account: Forgot Password: Double-check your password. Ensure you're entering the correct password. If you've forgotten it, most services offer a "Forgot Password" or "Reset Password" link on the login page. Click on this link, follow the instructions, and create a new password. Check Username/Email: Verify that you're using the correct username or email address associated with your account. Sometimes, a simple typo can prevent login. Account Lockout: Some services will temporarily lock your account after multiple failed login attempts for security reasons. If this is the case, wait for a while and then attempt to log in again. Browser Issues: Sometimes, browser-related issues can prevent you from logging in. Clear your browser cache and cookies, or try using a different web browser to see if the problem persists. Internet Connection: Ensure you have a stable internet connection. Sometimes, a weak or intermittent connection can cause login issues. Account Recovery: If you've exhausted all other options and still can't access your account, contact the service's support team. They can assist you in recovering your account. Two-Factor Authentication (2FA): If you've enabled two-factor authentication for your account, make sure you're entering the correct authentication code sent to your registered device. Account Suspension or Ban: Check to see if your account has been suspended or banned for any violations of the service's terms of use. If so, contact customer support for clarification. Security Issues: Sometimes, accounts are compromised due to security breaches. If you suspect unauthorized access, take steps to secure your account and change your password immediately. Verify Account Status: Ensure that your account is active and hasn't been closed or deleted. If none of these steps resolve your login issue, it's crucial to contact us. We can provide personalized assistance and help you recover your account. Be prepared to provide us with any relevant information to prove your identity and account ownership.